Refund & Return Policy

Custom-Made Products

At SastaaaBazar, each piece of jewelry is lovingly handcrafted to your exact specifications. Because of the personalized nature of our products:

• Custom Name Jewelry: Once production begins, cancellations are not possible
• Color & Material Choice: Final color/material may have slight natural variations
• Size Specifications: Please measure carefully before ordering
• Design Approval: For complex orders, we'll send a preview before production

Quality Issues & Defects

We stand behind the quality of our work. If you receive a product with any of the following issues, we'll make it right:

• Broken or Damaged: Item arrived broken or was damaged during shipping
• Wrong Order: You received a different item than what you ordered
• Missing Items: Part of your order is missing
• Poor Craftsmanship: Beads falling off, uneven text, wrong colors
• Size Issues: Significantly different from ordered measurements

Required: Please send photos of the issue within 48 hours of receiving your order.

Exchange Process

Want to exchange your item? Here's how:

1. Contact Us: Reach out within 7 days of receiving your order via WhatsApp or email
2. Send Photos: Share clear photos of the item and the issue
3. Wait for Approval: We'll review and respond within 24 hours
4. Ship Back: If approved, we'll provide return shipping instructions
5. Receive New Item: Once we receive the return, we'll ship your new item

Refund Process

Refunds are processed under the following conditions:

• Quality Defects: Full refund for items with manufacturing defects
• Wrong Item: Full refund if you received the wrong product
• Non-Delivery: Full refund if order doesn't arrive within the estimated timeframe

Refund Timeline

• Refund approval: Within 3 business days of receiving returned item
• Bank processing: 5-7 business days depending on your bank
• Refunds issued to original payment method

Non-Eligible for Return/Refund

The following items are NOT eligible for returns or refunds:

• Custom name/text jewelry (unless defective)
• Items worn, altered, or damaged by the customer
• Items returned without prior authorization
• Items returned after 7 days
• Change of mind after custom production has started
• Gift cards or promotional items

Return Shipping

• Quality Issues: We cover return shipping costs
• Customer Preference: Customer pays return shipping
• Packaging: Please use secure packaging to prevent damage during transit

We recommend using a trackable shipping method for all returns.